Winnr is committed to protecting the privacy and security of every player on our platform. This Privacy Policy explains exactly what personal data we collect, how we use it, who we share it with, and the rights you hold over your own information.
Your personal information is never sold to third parties, data brokers or advertisers. We share data only where legally required or operationally necessary to deliver the Platform services you have requested.
All data transmitted between your device and Winnr is protected by SSL/TLS encryption. Sensitive documents submitted during KYC verification are handled through our secure HTTPS verification flow only.
You have the right to access, correct, delete and restrict the processing of your personal data. We honour these rights promptly and without unnecessary friction. Contact our support team to exercise any right.
We collect only the data that is necessary to operate the Platform, comply with legal obligations (including KYC and AML requirements) and deliver relevant communications. We do not collect data speculatively.
Winnr uses cookies and similar tracking technologies solely for operational, analytical and security purposes. We explain exactly what cookies we use and why, and you retain control over non-essential cookies.
We only send marketing communications where you have given explicit consent. You can withdraw consent and unsubscribe from all marketing at any time via your account settings or by contacting our support team.
This Privacy Policy (hereinafter the "Policy") describes how Winnr (hereinafter "Winnr", "we", "us" or "our"), the operator of the online betting and gaming platform accessible at https://winnr.cam (the "Platform"), collects, processes, stores, shares and protects the personal data of individuals who access or use the Platform (hereinafter "Users", "Players" or "you").
We take data privacy seriously. This Policy is written in plain English so that every Player — whether based in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar or anywhere else — can clearly understand what information we hold about them and how it is used.
By registering a Player Account, using the Platform or communicating with our support team, you acknowledge that you have read and understood this Policy. This Policy is incorporated into and should be read alongside our Terms & Conditions.
For the purposes of this Policy, the following terms have the meanings set out below:
Winnr collects Personal Data that is necessary for the purposes described in this Policy. The categories of Personal Data we may collect include:
This information is collected during account registration and is used primarily for account management, KYC verification, customer support and fraud prevention.
Identity documents are collected to comply with KYC and AML obligations. They are processed only through the Platform's secure HTTPS verification flow and are not shared with unauthorised third parties.
Financial data is collected to process deposits and withdrawals, comply with AML obligations and resolve payment disputes. Payment provider references on the Platform — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are included as contextual references only and do not imply that those providers endorse gambling.
Technical and usage data is collected automatically through server logs, cookies and similar technologies. It is used to maintain Platform performance, detect fraud, improve user experience and comply with legal obligations.
When you contact our support team via live chat or email, we collect and retain records of those communications for quality assurance, dispute resolution and regulatory compliance purposes.
We collect Personal Data through the following channels:
Winnr processes your Personal Data on the following legal bases, depending on the purpose of the processing:
Winnr does not sell your Personal Data. We may share your data with the following categories of recipient, strictly on a need-to-know basis:
Winnr retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.
As a general guide — and subject to applicable legal requirements — Winnr retains:
When Personal Data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.
Winnr implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration or destruction. These measures include:
Cookies are small data files stored on your device by your browser when you visit the Platform. They allow us to recognise your device on subsequent visits and to deliver a more consistent, functional experience.
You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly. Your browser documentation provides instructions for managing cookies on your specific device and browser version.
Winnr sends marketing communications — including promotional offers, bonus notifications and platform updates — only where you have provided explicit consent to receive them during the registration process or at a later point through your Account settings.
You may withdraw your consent and unsubscribe from marketing communications at any time by:
Withdrawal of marketing consent does not affect transactional communications relating to your Account, such as deposit confirmations, withdrawal notifications and security alerts, which are necessary for Account operation.
Subject to applicable data protection law, you have the following rights in relation to your Personal Data held by Winnr:
| Right | What It Means | How to Exercise |
|---|---|---|
| Access | Obtain a copy of the Personal Data we hold about you. | Contact [email protected] |
| Rectification | Correct inaccurate or incomplete Personal Data. | Via Account settings or support |
| Erasure | Request deletion of your Personal Data where there is no lawful reason to retain it. | Contact [email protected] |
| Restriction | Request that we restrict processing of your data in certain circumstances. | Contact [email protected] |
| Portability | Receive your data in a structured, machine-readable format. | Contact [email protected] |
| Objection | Object to processing based on legitimate interests or for direct marketing. | Contact [email protected] |
| Withdraw Consent | Withdraw previously given consent for processing at any time. | Account settings or support |
We will respond to verified data rights requests within a reasonable timeframe, typically within 30 days. In some cases, we may need to verify your identity before processing a request. Note that certain rights may be limited where retention of data is required to meet legal obligations (for example, AML record-keeping).
The Platform is intended exclusively for adults aged 18 years or older — or the higher minimum age required by the operator's licence jurisdiction. Winnr does not knowingly collect Personal Data from individuals under the applicable minimum age.
We apply age verification controls during registration and KYC processes. If we become aware that Personal Data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account. Winnings associated with an underage Account will be forfeited.
If you believe that a minor has registered on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
Winnr may transfer your Personal Data to third-party service providers located outside your country of residence. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place — including contractual clauses and data processing agreements — to protect your Personal Data in accordance with applicable data protection standards.
By using the Platform, you acknowledge that your Personal Data may be processed in jurisdictions other than your own, where data protection laws may differ. We take reasonable steps to ensure that any such transfers are conducted securely and lawfully.
The Platform may include references to third-party services — such as payment providers like Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, or game software studios — for contextual and informational purposes. These references do not constitute endorsements, and Winnr is not responsible for the privacy practices or content of any third-party services.
When you interact with a third-party service — for example, when using a payment provider's interface during a deposit — that provider's own privacy policy applies to the data you provide to them. We encourage you to review third-party privacy policies independently.
We may update this Privacy Policy periodically to reflect changes in our data processing practices, legal obligations or Platform features. Where material changes are made, we will notify registered Players by email or via a prominent notice on the Platform before the changes take effect.
The effective date at the top of this document will be updated each time this Policy is revised. We encourage you to review this Policy periodically to stay informed of how we protect your information.
If you have any questions, concerns or requests relating to this Privacy Policy or the way Winnr handles your Personal Data, please contact our support team:
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For data rights requests (access, erasure, rectification, etc.), please include your registered email address and specify the right you wish to exercise.
If you have any questions about how Winnr handles your data, want to exercise a data right, or simply want to learn more about our platform, our support team is available around the clock to help. You can also explore our full Terms & Conditions or visit the homepage.
Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please play responsibly.