Gambling is entertainment — it should stay that way. Winnr provides every registered player with a full suite of responsible gambling tools: deposit limits, loss limits, session timers, cooling-off periods and self-exclusion. We take player wellbeing seriously, and we want you to stay in control at all times.
Every Winnr account comes with these tools enabled and accessible from day one. No waiting period, no judgment — just straightforward controls that put you in the driver's seat.
Set a daily, weekly or monthly cap on how much you can deposit into your Winnr account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly; increases take effect after a cooling-off period to prevent impulsive decisions during a session.
A loss limit caps the maximum amount you can lose over a defined period — daily, weekly or monthly. When you hit your limit, the account automatically restricts further wagering for that period. This tool is especially useful if you find it difficult to stop after a run of losses during a Pakistan cricket session or a PSL match.
Set a maximum session duration. When your time is up, you'll receive a clear on-screen reminder. You can choose to stop or extend — but the reminder ensures you're making a conscious choice rather than playing on without realising how long you've been logged in.
Enable timed pop-up reminders that appear at intervals you choose — every 30 minutes, every hour, or custom intervals. Each reminder shows how long you've been playing and your net result for the session, giving you a clear-eyed view of your activity.
Need a short break? A cooling-off period temporarily suspends your account for a defined timeframe — 24 hours, 48 hours, one week or longer. During this period, you cannot log in, deposit or place bets. The account reactivates automatically when the period ends.
Self-exclusion closes your Winnr account for a minimum period of six months, one year, three years, five years or permanently. During self-exclusion you cannot register a new account. This is the strongest tool available and is irreversible for the chosen period. Contact support to activate immediately if needed.
All responsible gambling tools are accessible directly from your Account Settings panel — no need to contact support to set or lower a limit. Activating a limit or cooling-off period takes effect immediately.
Access the Responsible Gambling section in your Account Settings. All available tools are listed there with simple toggle or slider controls.
Select deposit limit, loss limit, session time, reality check interval, cooling-off or self-exclusion. Choose the period — daily, weekly, monthly or longer — depending on the tool.
Enter your chosen figure in PKR (for deposit and loss limits) or in hours/days (for session and cooling-off tools). The Platform will show your current usage clearly against the limit you've set.
Confirm your choice. New limits and cooling-off periods activate instantly. You'll receive a confirmation email to your registered address for your records.
If you can't access Account Settings or need a limit or self-exclusion activated urgently, contact our 24/7 support team via live chat or at [email protected]. We'll act immediately.
Self-exclusion is available to any Winnr player who feels their gambling has become uncontrolled or harmful. It is the strongest tool we offer, and we encourage you to use it without hesitation if you feel you need it. There is absolutely no shame in putting your wellbeing first.
Once self-exclusion is active, your account is closed immediately. You will not be able to log in, place bets, deposit or claim any promotional offer. Any Cashable Balance remaining in your account will be returned to you via your registered payment method, subject to identity verification requirements.
Via Account Settings: Navigate to the Responsible Gambling section and select Self-Exclusion. Choose your exclusion period and confirm. The exclusion activates instantly.
Via Live Chat: Tell our support agent you want to self-exclude. Provide your registered email address. The agent will process your exclusion immediately while you wait.
Via Email: Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered email and chosen exclusion period. We will confirm activation within the hour.
After Exclusion: We strongly recommend also blocking gambling websites on your devices using parental control tools or browser extensions for additional protection during your exclusion period.
Problem gambling can develop gradually. Being aware of the warning signs helps you — or someone you care about — take action before things escalate.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use our responsible gambling tools or seek independent support.
If you feel that gambling is negatively affecting your life, speaking to a professional support service can make a real difference. The resources below are referenced for general awareness — text-only mentions, no links.
Umang is a mental health support helpline operating in Pakistan. If gambling-related stress or anxiety is affecting your mental wellbeing, reaching out to a mental health service is a positive step. Search "Umang helpline Pakistan" for current contact details.
Gamblers Anonymous is an international peer-support fellowship for individuals who have a gambling problem and want to stop. Meetings exist in various formats. Search "Gamblers Anonymous" to find the nearest available support in your area or explore online meeting options.
Gam-Anon provides support for the families and loved ones of people with a gambling problem — not just the gambler themselves. If someone in your family in Karachi, Lahore or elsewhere is affected by a loved one's gambling, this organisation offers guidance and community. Search "Gam-Anon" for current details.
Our support team is available 24/7 via live chat within the Platform or by emailing [email protected]. We can activate deposit limits, cooling-off periods or self-exclusion immediately on request — no questions asked, no judgment, no waiting.
Winnr is strictly for adults aged 18 years or older — or the higher minimum age required by the operator's licence jurisdiction. We carry out age verification on all accounts and reserve the right to request proof of age at any time. If an account is found to be held by a minor, it will be closed immediately and winnings forfeited.
Pakistan has legal restrictions on gambling under the Prevention of Gambling Act, 1977. Winnr does not claim to hold a licence from any Pakistani government authority, and does not provide legal advice. Every player is solely responsible for understanding the laws that apply in their own jurisdiction before using the Platform.
If you are unsure about the legal status of online gambling in your province or city — whether in Sindh, Punjab, KPK, Balochistan or elsewhere — please consult a qualified legal professional before registering or depositing.
Our responsible gambling tools are always available, always free and always working for you. Set your limits before you play, stick to them, and enjoy the game for what it is — entertainment. If you ever need to take a step back, our support team and self-exclusion tools are ready immediately.
Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Gambling involves financial risk.